Handling escalated calls, complaints, questions, and queries as required.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Praising team members, creating positive working environment and providing
prompt.
To formulate sales strategies to acquire new /HNI/Corporate clients for increasing
client base
To do portfolio review of existing clients
To prepare & implement Comprehensive Financial assessment of clients
To assess the portfolio risk according to changing market situation and diversify
Portfolio.
Excellent Communication – Written and Verbal
Ability to learn quickly
Ability to analyze data and derive results
Excellent knowledge of English
Vocabulary with no trace of MTI
Polite and not aggressive while speaking
Can handle irate people well
Basic computer knowledge –Microsoft Office, Outl.
